Business Etiquette

A good lesson in manners and etiquette is something our society can certainly improve upon. When I was a young girl, my Mom sent me to an etiquette coach to teach me the basics of how to be a lady and the proper manners when dealing with people. These things have always stuck with me, and I’ve always tried to be respectful and conscious of others. My husband commented on the way I carried myself and the etiquette that I practiced the first day we met he asked me if I had ever had professional training in etiquette and manners. When he learned how my mother had encouraged me as a young girl, he said that it was clear why I treat people the way I do. As a Texas pageant girl etiquette was always something important and a must if you were going to compete with the best of the best. Below you will find a few basic tips on etiquette when you are dealing with people. Always remember the golden rule, “Treat others the way you would like to be treated.” – Jennifer Bet-David


• Listen carefully when someone speaks to you.
• During conversation, use the person’s name to which you are speaking.
• Make eye contact.
• Do not chew with your mouth open.
• Always use a clean, pre-printed business card. Never use a card with bent edges or with information written in by hand.


• Be professional. Limit abbreviations and emoticons.
• Email is permanent; do not write something you will regret later.
• Start out with a friendly salutation.
• Check for errors before sending.
• Messages can be forwarded, so think carefully before you write.
• Use a clear subject line.
• Update your subject line if the topic has changed. This helps when searching email archives by topic.

Phone and Voicemail:

• Smile when you answer your phone.
• Be aware of the volume of your voice when using a cell phone in public.
• Check your voicemail often and reply promptly.
• If someone leaves a detailed message, it allows you to find out the reason for the call. If the caller has a question, it allows you to find the answer ahead of time and have it ready when you return the call. This saves everyone time.
• When you leave a voicemail, briefly state the reason for your call and speak clearly. Give your phone number at the beginning of the message and repeat it. This way whoever you call does not have to listen to the entire message twice to retrieve your phone

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